Questions, answered clearly.

Yes. Rotate the pillow to use the 8.9 cm or 10.9 cm contour. The central cradle and side wings work in either orientation.

Only the removable cover should be machine washed at 30 C. Spot-clean the memory-foam core and allow it to air fully before replacing the cover.

The central cradle and lower contour can support back sleepers who prefer a stable, medium-firm memory-foam feel.

The pillow measures 68.5 x 37 cm. A flexible standard UK pillowcase can fit over the included shaped, removable cover.

Orders are normally processed within 1 to 3 business days. Tracked transit normally takes another 3 to 10 business days.

Contact support within 6 hours. We will try to help, but changes cannot be guaranteed after fulfilment begins.

The tracking link is emailed after dispatch. It may take 1 to 2 business days for the first courier scan to appear.

Courier scans can pause while a parcel moves between facilities. Contact support if there is no update for five business days.

Remove the outer cover, machine wash at 30 C on a gentle cycle and air dry. Do not put the memory-foam core in a washing machine.

Air dry the fitted cover completely before putting it back on the memory-foam core. Do not tumble dry the foam core.

Contact support within 7 business days with your order number and clear photos or video of the item, packaging and delivery label.

No. Contact the support team first so the order and issue can be reviewed and the correct return instructions can be provided.