Order adjustments
We begin processing orders quickly. Contact us within 6 hours if you need to request a colour, height or address change. Changes cannot be guaranteed once fulfilment has started.
Replacement or refund
Quality or delivery claims require the order number, delivery label and clear evidence of the issue. Approved replacements are normally prepared within 7 business days.
Approved refunds are returned to the original payment method. The payment provider controls when the credit appears in your account.
Refund timing
After an approved refund is submitted, banks and payment providers may take several business days to post the credit. Original currency conversion or bank fees are controlled by the payment provider.
Partial refunds
A partial refund may apply where only part of a multi-item order is affected or where an agreed remedy does not require the full order to be refunded.
Promotions and bundles
Refund calculations use the amount actually paid after bundle pricing or discounts. Returning part of a bundle may change the discount applied to the retained items.