Order issues
Contact us through the website contact form within 7 business days of delivery and include your order number, a clear description and supporting photographs or video.
Our customer service team will review the evidence and confirm the appropriate replacement or refund process. Do not post an item back unless our team provides return instructions.
Return condition
Where a return is approved, the item must be sent using the instructions provided by support. Include all supplied components and use protective packaging.
For hygiene reasons, opened or used sleep products may have return restrictions unless they are faulty, damaged or otherwise covered by applicable consumer law.
Return shipping
The support team will confirm the return destination and whether return postage is covered for the approved reason. Unauthorised returns may not be traceable or refundable.
Keep the postage receipt and tracking reference until the return has been inspected and resolved.
Your statutory rights
Nothing in this policy limits rights that cannot be excluded under applicable consumer law.