Overview
We offer free tracked shipping. Orders are normally processed within 1 to 3 business days.
Once dispatched, transit normally takes 3 to 10 business days depending on destination and courier conditions. These estimates are guidelines rather than guaranteed delivery dates.
Tracking
We send tracking details by email when the order is dispatched. Please allow 1 to 2 business days for the first courier scan to appear.
Courier scans can pause while a parcel moves between facilities. Contact support if tracking has not updated for five business days.
Delivery estimates
Business days exclude weekends and public holidays. Remote destinations, customs checks, severe weather and carrier disruption can extend delivery time.
An order containing more than one item may arrive in separate parcels. Each dispatched parcel will receive its own tracking information where available.
Address changes
Contact support@juujo.com as soon as possible if the delivery address is incorrect. Processing begins quickly, so an address change cannot be guaranteed after the order is placed.
Missing or delivered parcels
If tracking shows delivered but the parcel cannot be found, first check safe places, household members and neighbours. Then contact the courier and Juujo support with the order number and tracking reference.
Claims for parcels damaged in transit should include photographs of the outer packaging, delivery label and affected product.